Customer Service Manager
£38,000
Coleshill
The Company
An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned.
What will you do as a Customer Service Manager?
- Process complex sales orders via SAP
- Provide support and KPIs to a team of 3
- Handling customer enquiries and complaints
- Be the first point of contact with logistics providers
- Run sales reports for regional managers
- Promote web shop and promotions for B2B Customers
- Manage client price lists
- Support our UK and ROI customer base with their sales orders, queries and deliveries.
- Processing sales orders received daily via phone, email or e-commerce
What will you need as a Customer Service Manager?
- Driver and own transport due to location
- Experience within an office-based customer service role
- Confident, excellent communication skills and good telephone manner
- Knowledge of SAP would be an advantage
- Understanding UK and International order processing
- Previous experience managing a customer service team
What’s on offer
- Parking
- Working in a small team with full training
- 1 Day from home after training
- 23 days holiday
- Working hours are 8am to 4pm
Job Number 7658
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