CRM/Automation Specialist

CRM/Automation Specialist

CRM/Automation Specialist
Stourbridge
up to  £45,000

Company Profile

A fantastic opportunity to join a fast-growing business serving customers across the UK. With a collaborative, high-energy office environment, the business is at the forefront of CRM and automation solutions.

As CRM & Automation Specialist, you will take ownership of the in-house CRM platform, Leads Hub (built on Go High Level), ensuring seamless automation, system optimisation, and exceptional client support.

What’s on offer?

  • Bonus & performance incentive schemes
    • Company pension
    • Flexi-time
    • Career progression within a fast-growing business
    • Full-time, office-based role

 

What will you do as CRM & Automation Specialist?

  • Manage and optimise the Leads Hub CRM (Go High Level platform) for internal teams and clients.
  • Develop, refine, and maintain automation workflows for lead management, follow-ups, and sales processes.
  • Provide client support and training to ensure effective onboarding and system usage.
  • Troubleshoot CRM issues, automation errors, and integration challenges.
    Monitor and analyse CRM performance data, providing actionable insights and recommendations.
  • Collaborate with marketing and sales teams to implement lead nurturing and retention strategies.
  • Maintain accurate documentation and SOPs to ensure smooth onboarding and operational efficiency.

What do you need as CRM & Automation Specialist?

  • Experience with Go High Level or similar CRM and automation platforms.
  • Strong technical understanding of CRM integrations, API connections, and workflow automation.
  • A proactive problem-solver who enjoys improving systems and processes.
  • Excellent communication skills with the ability to explain technical concepts clearly.
  • Strong organisational skills and the ability to manage multiple client requests.
    Detail-oriented, self-motivated, and comfortable in a fast-paced environment.

ID: JF004