Customer Service Manager (Beauty)

London, Hybrid

Up to £40,000

The Company

A disruptive brand activator, opening a new route to market for beauty businesses away from traditional retail and digital channels. Offering lots of free products, a permanently full kitchen, and a team that will always celebrate success, from business wins to birthdays – remaining true to their people centric values. Established for nearly 15 years, there are 5 global HQs and lots of exciting local and international business to get your teeth into.

What will you do?

  • Work closely with sales team and manage client relations across UK/US/EU
  • Processing of international client orders to 3PL warehouse using SAP
  • Manage 3PL partner onboarding and relationships
  • Line manage and develop 2 customer service and operations executives
  • Work closely with internal teams ensuring any ad hoc orders are processed correctly
  • Lead monthly department meetings and make recommendations for improvement
  • Ensure best in class service and resolve any service issues or complaints

What do you need?

  • Proven experience within an operations or customer service role within FMCG (Essential)
  • Previous order fulfilment and 3PL experience (Essential)
  • Passion for providing excellent customer service within a B2B environment
  • Excellent people management and problem-solving skills

What’s on offer?

  • Hybrid working 1 day working from home
  • 25 days annual leave + bank holidays
  • 50% off products and 20% off services
  • Allocation of free products every quarter
  • Hotel discounts and welcome box

Job ID: 8000