Career Spotlight

Faye Gallagher – Organisational Development Manager


Why did you choose to pursue a career in Business Services?

I was an eCommerce manager for 10 years and attended a management leadership course. I was very interested in coaching, developing, leading our most important asses, our employees. I recognised a gap in this area in the business and put myself forward to do it.

Tell us about your career journey in Business Services so far?

I have been now in this new role of OrgDev Manager for 9 months and thoroughly enjoying it so far. We have recruited 17 people, completed 1-2-1s, implemented a new people management system and a new learning and competency framework.  We are now a team of two and working hard to digitalise systems and implement a robust training programme.

What has been a career highlight for you?

My biggest achievement at Silmid is growing our eCommerce platform from achieving 10% of our orders to now 80% and being a leading website in our industry.

What’s the biggest challenge you have faced?

Changing roles and learning something new is always a challenge

Where do you see the future of Business Services heading and how your career will develop with that?

I am currently doing a CIPD Course in Learning & Development so see my role developing further and helping Silmid and Graco Roberts in ensuring we have the RIGHT PEOPLE in the RIGHT PLACES with the RIGHT SKILLS.

What advice would you give to your younger self?

Always show willingness, professionalism, and hard work. Believe in yourself and others will believe in you too. Never stop daydreaming😊


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